PRIVACY
POLICY.

1. Introduction

Elevar Media Group ("we," "us," or "our") is committed to protecting the privacy of our customers, subscribers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or opt into our SMS messaging programs.

This policy complies with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, and carrier requirements for 10-digit long code (10DLC) messaging registration.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, mobile phone number, email address, company name, and any information you voluntarily provide via our forms.
• SMS Opt-In Data: Records of your consent, the specific categories of messages you opted into, timestamp, and the IP address at the time of opt-in for compliance audit purposes.
• Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and referring URLs.
• Communication Data: Records of SMS messages sent to and received from you, including opt-out requests (STOP, HELP) and delivery receipts.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To send SMS messages you have explicitly opted into, including customer care notifications and marketing/promotional offers.
• To respond to your inquiries, provide customer support, and fulfill your requests.
• To deliver, maintain, and improve our services and website.
• To comply with legal obligations and carrier messaging requirements.
• To detect, prevent, and address technical issues, fraud, or security concerns.
• To send administrative information, such as policy updates and service notices.

4. SMS Messaging Practices

Our SMS messaging program is designed to comply with carrier requirements and industry standards, including those set by CTIA, AT&T, T-Mobile, and Verizon for 10DLC campaign registration.

4.1 Opt-In Process

• You must provide explicit, written consent before we send any SMS messages to your mobile number.
• Consent is collected through our SMS opt-in form, where you select the specific categories of messages you wish to receive.
• Consent is not a condition of purchase of any goods or services.
• We record the timestamp and IP address of each opt-in for compliance verification.

4.2 Message Types and Frequency

Based on your consent selections, you may receive:

• Customer Care Messages: Account notifications, appointment reminders, order confirmations, and support responses. Frequency varies based on your interactions with us.
• Marketing Messages: Promotional offers, special announcements, and product updates. Frequency is typically 1–8 messages per month.

Message frequency will vary. Msg & data rates may apply.

4.3 Opt-Out and Help

• Reply STOP to any message to cancel and stop receiving further messages.
• Reply HELP to any message for assistance and contact information.
• Upon opting out, we will process your request within 24 hours and remove you from all active campaigns.
• You may also opt out by contacting us directly using the information in Section 11.

4.4 Carrier Compliance

• Our SMS campaigns are registered with The Campaign Registry (TCR) and assigned a Campaign ID for 10DLC messaging.
• We share opt-in records, message content samples, and campaign details with mobile carriers as required for registration and verification.
• We do not send messages outside the scope of the categories for which you provided consent.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who support our SMS delivery, analytics, and customer relationship management, under contractual obligations to protect your data.
• Mobile Carriers: Carrier networks and The Campaign Registry, as required for 10DLC campaign registration, message delivery, and compliance audits.
• Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. SMS opt-in records and communication logs are retained for a minimum of four (4) years to satisfy TCPA documentation and carrier audit requirements. Opt-out requests are processed immediately, and your number is added to our suppression list.

7. Data Security

We implement industry-standard technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from SMS messages at any time by replying STOP.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us using the information in Section 11. We will respond to your request within 30 days.

9. Children's Privacy

Our services and SMS programs are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or carrier regulations. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For changes to SMS messaging practices, we will obtain new consent where required.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our SMS programs, please contact us:

12. Consent

By using our website, services, or opting into our SMS programs, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.